Capture data once
Most real world applications need to offer both physical and online forms; however that doesn’t mean separate processes and workflows. Single data capture means greater accuracy, lower cost and faster processes.
Paper based form design should ensure the best usability while maximising processing efficiencies. Data capture and validation from customer entered forms offer high accuracy than data entry. Do it once and do it well significantly increases productivity and customer satisfaction.
Online forms can be directly integrated to legacy systems, or simply connected through workflow allowing all the gain without the pain.
When customer satisfaction and productivity matter more than ever these are real wins.